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How secure
is the web site?
The payment phase uses a secure https:// server for entering credit card details. Your details are encrypted and are not decrypted until they reach
our own order processing systems.
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What is a Cookie
(and why is this important)?
EU Privacy & Electronic Communications
Directive 2003
In order to buy online from us, your
browser (and Internet firewall software) must allow the
use of cookies.
Some people have privacy concerns regarding
the use of cookies, but cookies cannot themselves be used
to identify you. More independent advice, from the UK Interactive
Advertising Bureau, is available here.
We're sorry, our cart cannot work and
you cannot buy online from us if your system does not accept
cookies. Please refer to the mail-order forms in the latest
magazine. Click here to return
to our home page.
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How do I
view or change my Shopping Cart contents? How do I remove items?
Use the Shopping Cart icon to view your cart's contents.
You can Edit the quantity or press the Remove button to
remove an item from your cart altogether. At no time are
you commited to buying a product until you complete the
checkout screen by entering your payment card details.
You can also change your cart from the checkout screens
- use the screen's < BACK button (NOT the 'Back' button
of your web browser) instead of CONFIRMing the order. Then
press the Shopping Cart icon. Only when you finally enter
your credit card details in the checkout screen and CONFIRM
it, is the order finally placed.
Please note, if you leave our web site and return later,
the cart may "remember" your shopping cart contents.
You should use the Shopping Cart icon to modify it or empty
it altogether.
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How can I
pay?
You can pay by Mastercard, VISA or Maestro debit card (not Electron cards, sorry).
We now have NO MINIMUM CREDIT CARD ORDER VALUE. Payments are processed on a secure server and all order and payment details
are encrypted for security.
All prices are shown in Pounds Sterling. Overseas customers:
your credit card provider will convert this into your own
local currency and the total will appear on your credit
card statement just like any other purchase you make.
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How much
is postage?
For online shopping only, we have standardised our postage
rates across our entire range of products. The Online catalogue
totals up the weight of your order. We use Royal Mail
postage or Parcelforce for deliveries, and postage is added
based on weight.
Postage also depends on where you live. The exact postage
charge for your order is clearly shown before you confirm
your order. Customers outside the EU will usually be offered
alternative methods of postage, usually air or overland.
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What
are the EU countries? ( And why is this important for VAT
purposes?)
The EU countries are: Belgium, Bulgaria, Denmark, France, Germany,
Greece, Netherlands, Ireland, Italy, Luxembourg, Portugal,
Spain, Austria, Finland, Sweden, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, United Kingdom.
If you live in an EU (European Union) country, you will
be charged Value Added Tax (VAT), currently 17.5% on your
order. The Online Shop's Info page gives details of how VAT-registered
EU companies not in the UK, can exempt their order from
VAT by telling us their VAT Registration Number after they
have placed an order.
If you are ordering from outside the EU, you can tick the
Tax Exempt box when placing your order. VAT will not be
charged.
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Why
are the prices shown in the Magazine, slightly different?
To make things easier for online shop customers, we merged
our different product ranges into one Online catalogue using
a common postage rate for all products.
IMPORTANT: The prices published on our Online Shop
apply only to orders placed over the Internet via our shopping
cart.
In the Online Shop, we have removed the postage and VAT
from published magazine prices. All Online shop
prices exclude postage and Value Added Tax
(17.5%). This is then added to all UK and EU orders during
checkout. Customers outside the EU do not have to
pay VAT at all, and they should tick the "Tax Exempt"
box when ordering. See What are the EU
countries? above.
Overall, you'll find that prices and postage charges average
out when compared with magazine prices, but you're welcome
to place orders by traditional mail/ phone/ fax, in which
case magazine published prices will apply..
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How can I
take out a subscription online?
Please use our standard secure
order form for subscriptions (new or renewals).
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Can I
buy the ESM or MEM (or supplements) online?
They are only available in CDROM format
in 2002/ 2003, in our Online Shop and must be ordered on a separate secure order form.
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Where can
I buy kits or parts for EPE projects?
We don't supply components or kits for any of our published
projects. We do however offer printed circuit boards (PCBs) in the Online Shop.
Components can be sourced from mail order companies
and specialist advertisers. Readers are advised to ensure
that all parts are available, before commencing construction
of an older project.
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How do
I contact EPE about ordering?
Please send an E-mail to our Orders Dept. or check our
Contact Page
for details. We guarantee a prompt response. The Webmaster
cannot help with product or order queries.
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